Customer Service Policy
By using the Otsdy website, you agree to the following terms and conditions:
Product Availability: All products are subject to real-time stock levels. While we strive to maintain accurate inventory records, in the event an item becomes unavailable after your order is placed, we will promptly notify you via email and offer suitable alternatives or a full refund.
Pricing: Prices are displayed in your selected currency and may be updated periodically to reflect market changes or promotional offers. We reserve the right to rectify any pricing inaccuracies and, if necessary, cancel orders affected by such errors.
Order Processing: Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Upon shipment, you will receive a confirmation email containing tracking details to monitor your delivery status.
Shipping: We provide a range of shipping options tailored to your location, with estimated delivery times varying based on the selected service. Shipping fees are calculated during checkout and are non-refundable unless specified otherwise.
Intellectual Property: All content on our website, including but not limited to visuals, trademarks, and product copy, is the exclusive property of Otsdy and protected under international copyright laws. Unauthorized use or reproduction is strictly prohibited.
Limitation of Liability: Otsdy shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, services, or products. Users assume full responsibility for their interactions with our platform.