Refund Policy

1. Return Eligibility
At Otsdy, your satisfaction is our commitment. We offer a 60-day return window from the date you receive your order, allowing ample time to evaluate whether our products align with your expectations.

2. Condition of Returned Items

  • Original State Requirement: All items must be returned in their original, unworn, unwashed, and undamaged condition, complete with all original tags, labels, and packaging. For example, a returned shirt must retain its price tags and show no signs of wear 
  • Accessories and Freebies: Any accompanying accessories, components, or promotional items included with the original purchase must be returned alongside the main product. For instance, if a shoe purchase included extra laces or a belt was part of a set, these must be included in the return.

3. Initiating a Return

  • Contacting Customer Service: Begin the return process by contacting our team via email at [email protected] or through our online contact form. Provide your order number, details of the items to be returned, and the reason for your return.
  • Obtaining Return Authorization: Upon approval of your request, we will issue a return authorization number and provide detailed return instructions, including the shipping address.

4. Return Shipping

  • Customer-Borne Shipping Costs: Customers are responsible for 10% of return shipping costs, with Otsdy covering the remainder. We recommend using a trackable shipping method to ensure the safe and traceable return of your items. Otsdy is not liable for lost or damaged packages during return shipping if a non-trackable service is chosen.

5. Processing Refunds

  • Inspection of Returned Items: Upon receipt, our team will verify that returned items meet our criteria. If approved, we will process your refund promptly.
  • Refund Method and Timeline: Refunds will be issued to the original payment method (e.g., debit card, credit card). While we process refunds within 5 business days, the time for funds to appear in your account may vary based on your financial institution (typically an additional 3–5 business days).

6. Non-Returnable Items

  • Custom-Made and Personalized Items: Items customized per your instructions (e.g., embroidered, printed, or uniquely sized) are non-returnable unless defective.
  • Final Sale Items: Products marked as “final sale” on the product page or checkout are non-returnable. This status is clearly indicated at the time of purchase.
  • Hygiene-Sensitive Items: For health reasons, underwear, swimwear, and certain beauty products (once opened) are non-returnable unless defective.

7. Exchanges
To exchange an item for a different size, color, or style, follow the return process above. After processing your return, place a new order for the desired item. Availability of replacements depends on current stock levels at the time of your new order.

8. Damaged or Defective Items

  • Reporting Issues: Contact our customer service team immediately if you receive a damaged or defective item. Provide detailed photos and your order information.

  • Resolution: We will resolve the issue promptly, offering a replacement, partial refund, or full return and refund based on the situation.