Shipping Policy

Shipping Service Overview
At Otsdy, we are dedicated to ensuring your orders reach you promptly and in excellent condition. Our shipping services are available worldwide, and we are committed to processing your orders within 1 – 3 days and guaranteeing delivery within specific timeframes after dispatch.
Shipping Coverage and Costs
Global Shipping
We provide shipping services to customers across the globe, encompassing major regions such as Australia, Canada, the United States, and every other part of the world.

Shipping Cost Structure
Free Standard Shipping: This option is applicable for orders with a total value of $60 or m ore . I t^{'} s a cos t - s a v in g c h o i ce t ha t a ll o w syo u t oe nj oy f rees hi pp in g w hi l e b ro w s in g o u re x t e n s i v e p ro d u c t r an g e . St an d a r d De l i v ery : S u i t ab l e f oror d ers v a l u e d b e tw ee n$ 0.00 and $60.00, w i t ha s hi pp in g cos t o f$ 10.00. It offers a reliable method for receiving your Otsdy items.
Free Expedited Shipping: Available for orders totaling $100 or m ore . I f yo u^{'} ree a g er t os h o w c a seyo u r n e wOt s d y p ro d u c t s, t hi so pt i o n e n s u res f a s t er d e l i v ery a t n o a dd i t i o na l s hi pp in g cos t . E x p e d i t e d De l i v ery : F oror d ers w i t ha v a l u er an g in g f ro m$ 0.00 to $100.00, t h ecos t i s$ 20.00. This service guarantees quicker delivery for those who need their items sooner.

Please be aware that delivery delays can arise due to various factors beyond our control, such as peak shipping seasons, customs issues, or unforeseen events affecting shipping carriers.

Order Processing Time
Standard Processing
Once you place an order with us, our efficient team starts working immediately. We strive to process all orders within 1 – 3 business days, excluding weekends and public holidays. For instance, if you place an order on a Monday, we aim to have it ready for shipping by Wednesday at the latest, barring any unforeseen circumstances.

Factors Affecting Processing
In some cases, order processing may take a bit longer. High order volumes, particularly during major sales events, can place additional pressure on our processing capabilities. Verification of payment information, which is essential for ensuring secure transactions, may also cause a delay. Furthermore, if the item you ordered is out of stock and needs restocking, it will impact the processing time. In such situations, we will notify you via email about the expected timeline for your order to be processed and shipped.

Shipping Time
Estimated Delivery
After your order is shipped, the standard estimated delivery time is 6 – 12 business days for standard shipping. For our expedited shipping option, you can expect to receive your order within 2 – 4 business days. However, these are just estimates, and the actual delivery times may vary. Factors such as the destination country’s customs clearance procedures, the efficiency of local postal or courier services, and the distance from our warehouse to your location can all influence how quickly your order arrives.

Remote Areas
Customers in remote areas may experience longer delivery times. Although we offer free shipping globally, some remote locations may have less frequent courier pick – ups and deliveries, or more complex customs processing. We collaborate closely with our shipping partners to minimize these delays, but please be aware that it may take a bit longer for your order to reach you.

Shipping Carriers
Strategic Partnerships
We have formed partnerships with some of the most reliable shipping carriers in the industry. These carriers are selected for their proven ability to provide efficient, secure, and timely shipping services. Depending on your location, the weight and size of your order, and the shipping method you choose, we will carefully select the most suitable carrier to ensure a smooth delivery process.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the carrier’s official website or on our website’s dedicated tracking page to monitor the progress of your shipment. This real – time tracking feature allows you to stay informed about the whereabouts of your Otsdy items and anticipate their arrival.

Customs and Import Duties
Customer Responsibility
When shipping internationally, your order may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer. The amount of these fees varies significantly depending on the destination country’s regulations, the value of the goods in your order, and the type of products you’ve purchased.

Transparency from Otsdy
Otsdy does not collect or charge for customs duties and import taxes. We are committed to transparency and will provide you with as much information as possible about potential fees. However, it is advisable to check with your local customs office before placing an order to avoid any unexpected costs.

Response Time
Our customer support team is dedicated to resolving your shipping – related issues. We aim to respond to all inquiries within 24 hours on business days. When contacting us, please provide your order number and as many details as possible about the problem. We will work closely with you and our shipping partners to find a satisfactory solution.